Flower Delivery Epping Returns, Refunds & Complaints Information
Our Commitment to Freshness: Epping's Fresh Flowers Guarantee
At Flower Delivery Epping, your satisfaction means everything to us. As a trusted local florist serving both households and businesses in Epping, we pride ourselves on delivering only the freshest flowers. Every bouquet and arrangement is carefully prepared to ensure lasting beauty and happiness for you or your recipient.
We stand by our Fresh Flowers Guarantee, promising that every order arrives in optimal condition and within our dedicated freshness window. Read on for our detailed returns, refunds, and complaints policies, designed to offer peace of mind with every order.
Damaged-on-Arrival Policy
We go to great lengths to package your floral gifts and arrangements securely, but on rare occasions, transit mishaps can happen. Should your flowers arrive damaged or not in the exceptional condition you expect, please contact us as soon as possible after delivery. It's helpful if you provide clear photos of the damage or quality concern. This helps us resolve the matter promptly and prevents future issues for our Epping customers.
Flower Freshness Window
Flower freshness is the cornerstone of our service. We guarantee that your flowers will remain fresh for a minimum of 3 days following receipt, provided they are cared for according to the guidelines included in each order. Many of our customers enjoy their blooms for much longer, but if you notice significant tiredness or wilting within this window, let us know. We are committed to making it right.
Refund & Replacement Options
If you receive flowers that do not meet our high standards of freshness or arrive damaged, we offer two solutions for your peace of mind:
- Replacement: We can arrange a prompt replacement delivery of your bouquet or arrangement to your specified Epping address at the earliest convenience.
- Refund: Alternatively, if you prefer, we can issue a refund to your original payment method. Once approved, refunds are processed promptly, typically appearing within several business days, depending on your provider.
Please notify us within 24 hours of receiving your flowers to ensure eligibility for a refund or replacement.
Submitting a Complaint
Our team genuinely values your feedback. If you have any concern, suggestion, or complaint regarding any aspect of your experience with Flower Delivery Epping, please reach out to us directly. All complaints are taken seriously and handled confidentially. Our goal is always to resolve issues efficiently, fairly, and to your satisfaction.
For a swift resolution, please provide relevant order details and any supporting information, such as delivery date and the nature of your concern. Our customer care team will investigate thoroughly and respond with an outcome or update as quickly as possible—typically within 1-2 business days.
Your Trusted Local Epping Florist
As a leading flower delivery service in Epping, we cherish the trust placed in us by local homes and businesses. Our policies reflect our deep commitment to reliability, transparency, and excellence in every bouquet we deliver. Should you have any other questions about our returns, refunds or complaints process, our team is always here to help.
Thank you for supporting Flower Delivery Epping—where freshness and customer care bloom together.
