Flower Delivery Epping – Terms and Conditions

Terms and Conditions for Epping Flower Delivery Services

These Terms and Conditions set out the basis on which we supply flowers, arrangements, plants, gifts, and related products ("Products") through our online flower delivery service in Epping. By placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before ordering.

These terms apply to all customers ordering flower delivery in Epping and surrounding areas, whether the order is placed for delivery locally or to an address outside the immediate area, where available.

1. Definitions

In these Terms and Conditions, the following definitions apply:

"We", "Us", "Our" refer to the florist and online flower delivery service operating this website and providing Products in Epping and surrounding areas.

"You", "Your" refer to the customer placing an order for Products via our online flower delivery Epping service.

"Website" refers to our e-commerce site through which you place orders for flower delivery.

"Products" means flowers, floral arrangements, plants, gifts, and any related items offered for sale on the Website.

"Order" means a request made by you for Products and delivery using our online flower delivery Epping service.

2. Eligibility and Use of the Website

By using the Website and placing an order for flower delivery Epping services, you confirm that:

(a) you are at least 18 years old; and

(b) you are legally capable of entering into binding contracts; and

(c) you are placing the order as a consumer and not for resale, unless we have agreed otherwise in writing.

We reserve the right to suspend or refuse service, cancel orders, or restrict access to the Website where we reasonably believe there has been a breach of these Terms and Conditions.

3. Order Process

3.1 Placing an Order

To place an order through our online flower delivery Epping service, you must select your chosen Products, provide accurate delivery details, select a delivery date (where options are available), and complete the checkout process. You are responsible for ensuring that all information provided, including recipient name, address, and any message, is accurate and complete.

3.2 Order Acknowledgement

After you place an order, you may receive an on-screen confirmation and/or an electronic acknowledgment confirming that your order has been received. This confirmation does not mean that your order has been accepted.

3.3 Order Acceptance

Your order is accepted, and a contract is formed between you and us, only when we process your payment and confirm acceptance of your order. We reserve the right to decline or cancel any order prior to acceptance, including in cases of unavailability of Products, suspected fraud, or errors in pricing or product descriptions.

3.4 Availability and Substitution

All Products are subject to availability. Due to the nature of fresh flowers and seasonal variations, we may occasionally need to substitute certain stems, colours, or wrapping materials. Where possible, we will maintain the overall style, quality, and value of the arrangement. By placing an order through our flower delivery Epping service, you acknowledge and accept that reasonable substitutions may be made.

4. Product Descriptions and Images

We take reasonable care to ensure that the descriptions and images of Products on our Website are accurate and up to date. However, due to the natural variations in flowers, foliage, and seasonal availability, the Products delivered may not be identical to the images shown. Colour shades, stem lengths, bloom sizes, and packaging may differ slightly from the photographs.

Any measurements, quantities, and descriptions are approximate and for guidance only. These variations do not give you the right to reject the Products, provided that the overall quality and value are comparable to the Products ordered.

5. Prices and Payment

5.1 Prices

All prices for Products are shown in Pounds Sterling (GBP) and include VAT where applicable. Delivery charges, if applicable, will be clearly displayed during the checkout process and added to the total price of your order.

We may change prices at any time without notice, but such changes will not affect orders that have already been accepted.

5.2 Payment Methods

Payment must be made in full at the time of placing your order through our online flower delivery Epping service. We accept the payment methods displayed at checkout. By providing payment details, you confirm that you are authorised to use the chosen payment method.

5.3 Payment Security

We use reasonable and industry-standard measures to protect your payment information during transmission. However, we are not responsible for any loss you may suffer if a third party gains unauthorised access to your data while you are using or submitting information via the Website, unless this results from our negligence.

6. Delivery

6.1 Delivery Areas

We primarily offer flower delivery in Epping and surrounding areas. Availability of delivery options may vary depending on the specific address and date selected. We reserve the right to refuse or cancel orders for addresses outside our service area or where delivery is not reasonably possible.

6.2 Delivery Dates and Times

We will make reasonable efforts to deliver your order on the requested date. However, specific delivery times cannot be guaranteed unless expressly offered as part of a specific service. During peak periods, such as Valentine’s Day, Mother’s Day, and Christmas, delivery may be made within an extended time window.

6.3 Recipient Not Present

If the recipient is not at the delivery address when delivery is attempted, we may, at our discretion, leave the Products in a safe place, leave them with a neighbour, or attempt redelivery. Where this is not possible, we may leave a card with instructions. You are responsible for providing accurate delivery information and instructions. We are not liable for late delivery or non-delivery where we have acted in accordance with your instructions.

6.4 Delivery Charges

Delivery charges, where applicable, are as stated on the Website and may vary depending on the delivery address, date, and service selected. Any promotional offers or discounts on delivery are subject to terms and may be withdrawn at any time.

7. Cancellations and Amendments

7.1 Your Right to Cancel or Amend

Due to the perishable nature of fresh flowers and bespoke arrangements, your right to cancel under standard consumer distance selling regulations may be limited once we have begun preparing your order.

If you wish to cancel or amend your order, you must contact us as soon as possible with your order details. Where your order has not yet been prepared or dispatched, we will use reasonable efforts to accommodate your request. However, we cannot guarantee that any cancellation or change will be possible after your order has been accepted.

7.2 Refunds on Cancellation

If we agree to cancel your order before preparation or dispatch, you may be entitled to a refund of the price paid, less any reasonable administrative or payment processing fees, where applicable. Any refund will be made using the original payment method.

7.3 Our Right to Cancel

We may cancel your order at any time before delivery if:

(a) the Products you ordered are no longer available and a suitable replacement cannot be arranged; or

(b) we have reason to believe the order is fraudulent or placed in breach of these Terms and Conditions; or

(c) we are unable to deliver to the address provided; or

(d) there has been an obvious pricing or product description error on the Website.

If we cancel your order, we will notify you and provide a refund of any amounts paid for the cancelled order.

8. Quality, Complaints, and Returns

8.1 Quality of Products

We aim to supply fresh, high-quality flowers and Products for all flower delivery Epping orders. Due to the perishable nature of flowers, their condition may naturally change over time.

8.2 Complaints

If you are not satisfied with the condition of the Products delivered, you should contact us as soon as possible, ideally within 24 hours of delivery, providing your order details and, where possible, clear photographs of the Products. This enables us to assess the issue and determine an appropriate resolution.

8.3 Remedies

Where we find that the Products do not meet our quality standards or do not match the order in a material way, we may, at our discretion, offer one or more of the following remedies:

(a) a replacement bouquet or arrangement; or

(b) a partial refund; or

(c) a full refund; or

(d) a credit or discount towards a future order.

Any remedy will be determined on a case-by-case basis and does not affect your statutory rights.

9. Liability

9.1 Exclusions of Liability

To the fullest extent permitted by law, we shall not be liable for:

(a) any loss or damage arising from inaccuracies in the delivery information you provide; or

(b) any delay in delivery caused by events outside our reasonable control, including adverse weather, traffic conditions, public holidays, strikes, or other disruptions; or

(c) any indirect, consequential, or purely economic loss or damage arising out of or in connection with your use of our flower delivery Epping service.

9.2 Limitation of Liability

Our total liability to you in respect of any order, whether in contract, tort (including negligence), or otherwise, shall be limited to the total price paid or payable by you for that order.

9.3 Non-Excludable Rights

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

10. Personal Data and Privacy

We will collect and process personal data about you and, where applicable, the recipient of the Products, for the purposes of fulfilling your order and providing our flower delivery services in Epping and surrounding areas. We will handle such data in accordance with applicable UK data protection laws and our privacy practices as stated on the Website.

By placing an order, you consent to the collection and use of your personal data to the extent necessary to process and deliver your order and manage our relationship with you.

11. Intellectual Property

All content on the Website, including text, images, logos, and designs, is owned by or licensed to us and is protected by intellectual property laws. You may use the Website and its content solely for the purpose of placing orders for flower delivery Epping services and for personal, non-commercial use. You must not reproduce, modify, distribute, or exploit any content without our prior written permission.

12. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with any order placed through our online flower delivery Epping service, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising under these Terms and Conditions or relating to your use of the Website or our services.

13. Changes to These Terms and Conditions

We may update or amend these Terms and Conditions from time to time to reflect changes in our practices, legal requirements, or the operation of our flower delivery Epping services. Any changes will be posted on the Website. The Terms and Conditions in force at the time you place your order will apply to that order.

14. General Provisions

14.1 Entire Agreement

These Terms and Conditions, together with any order confirmation, constitute the entire agreement between you and us in relation to the supply of Products and flower delivery services in Epping and surrounding areas.

14.2 Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed removed, and the remaining provisions shall continue in full force and effect.

14.3 No Waiver

Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy, nor shall it prevent us from exercising that or any other right or remedy in the future.

14.4 Third Party Rights

These Terms and Conditions are between you and us. No other person shall have any rights to enforce any of their terms under the Contracts (Rights of Third Parties) Act 1999.

By placing an order through our online flower delivery Epping service, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 227 High St, Epping, CM16 4BP.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Epping, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Epping.

For assistance with orders, returns or account queries, please fill out the Contact Us form.